FAQs

Who is the IsraelRail card for?

With the IsraelRail card, Israel becomes accessible to everyone, from individual travelers, families and small groups alike. Touring Israel by rail is a unique and authentic way to connect with the locals.

What is the booking process with IsraelRail?

Find your trip, book easy and secure online. Exchange your voucher at one of our exchange points in Israel and receive your travel itinerary packet. Enjoy the journey!

What are the main benefits of using the IsraelRail card?

The IsraelRail card grants access to all of Israel through sustainable travel. An Easy and Fun way for the independent traveler to see Israel from a local perspective. 

Does the IsraelRail card come with an itinerary?

Yes, the IsraelRail card comes with a travel itinerary packet that includes detailed information about your booked tour as well as a map.

How do I contact IsraelRail for more information?

For questions please send us an email to customer@israelrail.com
or call / send Whatsapp to +972 50 487-0048 (from outside Israel)
050 - 487-0048 (from inside Israel)

Is the IsraelRail card limited to certain hours of the day?

The IsraelRail card is valid during the normal working hours of the train and light rail. Please check operation hours for that day and location.

How many days is the IsraelRail pass valid?

Most of our packages are for 1-day use only. Please inquire about multi-day packages.

Can I claim a refund?

Any cancellation prior to 48 hours advance of travel date will incur a fee of $10 USD.
Upon notice 0-48 hours advance of departure - the trip is non-refundable!